> For the complete documentation index, see [llms.txt](https://docs.lemon.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lemon.io/for-developers/conflict-resolution.md). # Conflict resolution Lemon.io treats developers and clients as equal partners. If something goes wrong on a project, the Client & Developer Experience team steps in to resolve the issue fairly. Common situations and how they are handled: * **Communication issues** — if a client flags a communication concern, Lemon.io reaches out to both sides, identifies what is actually happening, and mediates. Many “communication issues” turn out to be scope confusion or missing context. * **Technical disputes** — neutral third-party technical consultants from the Lemon.io community can be brought in to objectively assess the work. * **Client ends the engagement early** — if a client ends an engagement before completion, hours already worked are paid in full. * **A client has requested a replacement** — Lemon.io then investigates what happened. If the issue was on the client’s side (unclear requirements, lack of access, changing scope), this is documented and used to improve the next match for both parties. * **Work estimates.** Developers estimate their own work and deadlines — defined upfront and refined with the client once the project starts. If an estimate turns out to be wrong, the developer flags it to the client immediately, explains why, and gets confirmation before logging extra hours. If the miss was the developer’s miscalculation, billing is typically kept to the original estimate. A client who disagrees with an estimate can ask for a second opinion — Lemon.io may bring in another developer to review the scope. **Guaranteed payment is a core promise to developers.** Lemon.io does not allow clients to withhold or delay payment due to dissatisfaction. All disputes go through the Client & Developer Experience team, not directly between you and the client.